The Benefits of Choosing an ASE Certified Technincian

Finding a competent auto repair technician should not be difficult . . . and with that guiding principle, the nonprofit, independent National Institute for Automotive Service Excellence (ASE) was founded in 1972.

The mission: was clear - develop a mechanism by which working auto technicians could prove their competency to themselves, their employers, and to consumers.
The solution: a series of national certification exams covering all major automotive repair and service specialties.
The result: an elite group of automotive service professionals at work in repair establishments throughout the nation.

Why use ASE-certified Auto Technicians?

Consumers benefit from ASE's certification program since it takes much of the guesswork out of finding a competent technician.

Perhaps years ago, any shade-tree mechanic would do; after all, cars were simpler, less complex. But with today's high-tech vehicles, the margin for error is less. Mistakes can be costlier. It makes good financial sense to protect your automotive investment through regular periodic maintenance and service performed by certified professionals.

Because ASE's program is voluntary, technicians who have taken the time and expense to earn ASE-certification can be counted on to have a strong sense of pride in accomplishment, which should be good news for consumers.

Moreover, prior to taking ASE exams, many technicians attend training classes or study after work. The time they spend sharpening their skills should be advantageous to consumers as well.

Choosing a Repair Shop

ASE certifies individual technicians-not repair establishments. But it stands to reason that shop owners who encourage their technicians to become ASE certified should be equally concerned about the other aspects of their businesses. Here are some tips on finding a good repair establishment:

Start shopping for a repair before you need one.
Ask friends and associates for recommendations; consult local consumers.
Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
Look for a neat well organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
Look for a courteous staff with a service writer willing to answer all of your questions.
Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
Ask if the repair facility specializes or if it usually handles your type of repair work.
Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
Look for evidence of qualified repair technicians: trade school diplomas, certificates of advanced course work, and certification by ASE.