We are very sad that you have come to this page. You have come to this page because your online business is not working for you or some how our product and services are not meeting your needs. Sometimes our customers pass away, in which case, the estate administrators arrive at this page. Regardless of why you are here, we are sorry. We understand that sometimes businesses need to go their separate paths. This page explains the process for canceling your EZ-NetTools account.

To cancel your account we need several things.

• All amounts owed to EZ-NetTools should be paid and your account current. If we are in the middle of designing and developing your web site, see additional refund restrictions below.
• Your request for cancellation must be in writing. You can use the form below, send us an email, a fax, or a letter to meet this requirement. We are not trying to be difficult, but we need some documentation other than a phone call for our records. We have had cases where partners, spouses, or former employees have tried to seek revenge by messing up the other party’s EZ-NetTools account. We want something tangible in our hands before we discount service.
• Accordingly, we need verification that you have authority to cancel an account. Therefore, your written communication to us needs to include the following informaiton.
• Your account number. Our original correspondence and all subsequent billings have your account number.
• The password to your account. If you cannot remember your password, you can have it emailed to the primary email address on the account by going to the log on page (login.eznettools.com) and selecting the “Forgot your password” link.
• Your name
• Your email address
• Your phone number
• While not required, we also would like your feedback on our products and service.

If you have additional questions, contact our accounting office.

Email: accounting@eznettools.com
Fax: 208-356-4969
Address: 238 E 3000 N, Rexburg, ID 83440
Phone: 208-356-8361.

Canceling a web design and development project.

Cancellation requests received within three business days of the date of the signed contract will receive a full refund.

For cancellation requests between 3 and 90 calendar days, the refund amount will be computed as follows:

• An automatic cancellation fee of 15 percent will be deducted.
• Any work we have performed on the project will be deducted at the rate of $65 per hour.

Cancellation requests received 90 calendar days after the date of the signed contract will not receive a refund.