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Ryan       alaskalink2@aol.com 08-11-2001 12:59 AM
What happened to our support on Saturday? We NEED those longer hours on Saturday....please bring them back.
Customer Support       support@eznettools.net 9-5-2001 3:01 PM
Our hours are 8 am until 8 Pm Monday through Friday and 8 am until Noon on Saturdays. The hours for Saturday have not changed.
Kelley Lauderdale       lauderdk@earthlink.net 10-3-2003 6:13 PM
I agree those of us who have full time jobs can't always call for support help during the work day. I depened upon the Saturday help. I am up a creek without it. That was part of the package when we purchased it that the support was great What happened????
Lance       Lance@macegroup.net 10-7-2003 10:31 AM
Please change or update your support hours... Thanks :)

Butch       pledgks@yahoo.com 10-7-2003 5:28 PM
Please reinstate the Saturday customer support hours or add some later during the week. I have an additional full time job and I can't call for help during the day
Stephen Hicks       stephen@rainbowinternetservices.com 10-9-2003 11:10 PM
Longer support hours would be nice but have you seen the latest change in Priority Support. It dropped from a $60 minimum to a $10 minimum, this will do in a pinch. Many times I have wanted to talk to support when they were gone for the weekend. It was tough for me, I had to use my brain and be creative, but I solved 8 out of 10 situations without them.
Support       support@eznettools.net 10-10-2003 4:18 PM
Our hours are M-F 8-5 MST.
24 hour priority support is only $10 minimum per call.
Keith       ken@waycooltechnical.com 10-11-2003 3:57 PM
I have found that e-mail support works real well and they're very responsive. More so than this bulletin board. I usually get a response the same day, depending on what time I send it, or at the most the next business day.
keith       tbwtbg@earthlink.net 5-8-2006 11:08 PM
For Dealers: I have asked marketing several times why dealers are not afforded Priority Support at no charge. I was wondering if any other dealers felt the same way.

Please e-mail me at:


I hope that if enough dealers agree, maybe we can lobby for this change.

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