Introduction

Teletraining is an additional training medium of EZ-NetTools that compliments our other training resources: EZ-NetU, EZ-NetAdvantage, EZNetHelp, and Technical Support via phone, chat, or email. One of the advantages of Teletraining is that it can be customized to the specific needs of the student. We provide a general outline of course material, but the student can determine the areas to emphasis. The EZ-NetTools Technical Support staff are the trainers.

While most of our other training resources are included as part of your other fees, there will be a charge for Teletraining because the training is completely dedicated to one student.

Technical Support versus Teletraining

Since the teletrainers are also our technical support staff, you may wonder what the difference between calling free technical support versus paid teletraining. We recognize that there is a fuzzy line between the two. Generally we use the following guidelines:

• Technical support is problem solving, responding to a specific question, and usually of short duration. An example would be, "How can I create multiple price points for a product?"
• Teletraining is education, therefore more comprehensive and generally involves an extended conversation. An example would be, "How do I set up a basic catalog?"