No matter what season or time of year, LoCarbDiner.com will not be responsible for
perishable items sent by regular UPS Ground or USPS Priority Mail.
We only guarantee Next Day Shipping.

What you can do to help:

• Please choose a faster method for shipping when your order includes chocolates, breads or other perishable items. We recommend Next Day Shipping for our perishables. (Ground shipping may still be fine for many destinations in Maryland, Virginia, District of Columbia, West Virginia, New Jersey, Delaware, and Pennsylvania.) However, non-expedited shipping is not guaranteed by UPS under any circumstances. LoCarbDiner cannot guarantee Perishables that are shipped by any method except UPS NEXT DAY SHIPPING. Please refer to the map (below) for shipping times to your zip code.
• If you are placing a large order, consider splitting your order into two orders – one with your perishables, using the faster shipping method, and the other items with the non-perishables using ground shipping.
• Choose a shipping address where the package will not sit in the heat while waiting for you to retrieve it.
• Place your order for perishables early in the week to reduce the chance of your package sitting in a shipping warehouse over the weekend. (We will usually hold your order until Monday, except for shipping times that are 5 Days or greater– see below.)
• Check your email and voice mail regularly after you place the order in case we are trying to reach you.
• When you receive the email notice that your package has been shipped, monitor your package's tracking number via the Internet to determine what day your package will arrive. (Check your spam folder! The email notice is sent from "UPS Quantum View." )

What we can do:

• We cannot cover the cost of a faster shipping method for you.
• We cannot cover the cost of bank or wire fees if you are submitting a payment to our account.
• We cannot offer refunds or replacements for melted or spoiled products.
• We cannot accept returns on perishables of any kind. Reselling them is not permitted by law.
• We cannot offer refunds for products that you do not like. Please make your selections carefully.
• We cannot file claims to UPS for melted or spoiled items. We can file a claim if your order is delayed or damaged.
• We cannot contact you if you order perishables and choose ground shipping.

ORDERING OPTIONS
We prefer that our customers order through our web site, www.LoCarbDiner.com. Our credit card processing system uses state-of-the-art "Secure Socket Layer" (SSL) technology, plus a 3-way encryption scheme to ensure the security of your credit transactions.

Due to short-staffing, we are no longer able to take telephone orders unless you are disabled or do not have a computer. Calling and requesting that we take an order for you may delay your order for more than 72 hours. Thank you for your understanding in this matter.

FINAL CHECKOUT
WE STRONGLY SUGGEST THAT YOU DOUBLE CHECK THE ITEMS IN YOUR SHOPPING CART CAREFULLY BEFORE FINAL CONFIRMATION TO MAKE SURE THAT THE ITEMS THAT YOU HAVE CHOSEN ARE WHAT YOU REALLY WANTED TO PURCHASE. WE CANNOT BE RESPONSIBLE FOR INCORRECT CHOICES MADE AT CHECKOUT.

APO/FPO BOXES/CANADA
We no longer ship to APO/FPO Boxes or to Canada or to International destinations.

SHIPPING OPTIONS and RATES
We ship by UPS. Orders received on Saturday, Sunday, or a holiday will be shipped Monday through Thursday only. PLEASE NOTE: The day of shipping does not count in your Estimated Shipping Time.

We reserve the right to ship via the carrier service of our choice. If a specific carrier is requested please let us know. There may be an additional fee if special arrangements need to be made that are not within our regular shipping methods.

PLEASE NOTE: UPS does not deliver to PO Boxes. If you choose UPS shipping, you must include a valid street address with your order. We will gladly ship to your place of business. Sorry, we no longer ship to APO/FPO Boxes. For added security, we recommend that you have your package shipped to your workplace.

PERISHABLES SHIPPING SCHEDULE
All shipments containing perishables are shipped according to a schedule for delivery to customers by the end of the week, excluding some West Coast locations such as California, Oregon and Washington State (see listing of states in the 5-Day Shipping Schedule. The table below is a rough guide to help you to determine when your package will be received. Please check this schedule before contacting us about your order. Perishables are generally not shipped on Fridays. Please note that orders received after close of business on Monday may be held over until the following week. This schedule may vary based on actual shipping times to your zip code. Five-day destinations (west coast) ship Monday-Friday depending on when the order is placed. If you must contact us concerning your order, please email us with your order confirmation attached. This will help us to quickly determine when your package will be shipped. Not all locations fall under these shipping schedules. Please check your specific zip code for shipping times that may vary from the schedule below and advise us of any changes to the schedule that must be made to ship your package to you.

SHIP ALL POLICY
If your order is being held because we are waiting for items, such as breads, to come in, we will hold your order and ship your order when the items become available. We are experiencing longer waiting periods for products at this time, especially with breads products. Your order will ship on or before your zip code's shipping day (excepting for 5-Day Shipping) for delivery on or before Friday.

SPECIAL ORDERS
We are happy to order an item for you that we no longer carry, but is still available from our distributor(s). All Special Orders must be PREPAID and may involve additional shipping charges.

OUT-OF-STOCK ITEMS
As hard as we try to keep all brands and flavors in stock, we will occasionally run out of an item just before you order it. We will try to reach you by email or telephone to discuss options with you. If we expect to receive the item back in stock within a few days, we will hold your order pending its arrival. If the item is no longer available, we will contact you to suggest substitutions. You may choose to have a credit or a refund. If we cannot reach you within an appropriate amount of time we will ship your order and will refund your account for the missing items.

CHOCOLATES and PERISHABLES [Summer Months]
If you live more than one shipping day away from 20901, we require that you choose Overnight Shipping to ensure that your chocolates do not melt. Please go to: http://wwwapps.ups.com/calTimeCost?loc=en_US and enter our zip code (20901) in the zip code box and your zip code in the next zip code box. This will indicate when your package will arrive at your address. During summer months, we include ice packs to keep your order fresh. Please refer to Perishables Shipping Suggestions at the top of this page.

If you choose ground shipping and live more than one shipping day from 20901, we cannot be responsible for melting or spoilage. If your chocolates "bloom" or melt, please put them in the refrigerator.

SHIPPING RESTRICTIONS: Breads, muffins, chocolates and perishables are only shipped within the contiguous United States. We cannot ship to FPO/APO Boxes, Alaska, Hawaii or Puerto Rico.

We strongly recommend that you use expedited shipping during the summer months for all perishables: (Protein bars and chocolates or products containing chocolate (including products containing meltable ingredients), breads, bagels, onion pockets, hamburger buns. During the summer months we cannot be responsible for spoilage if your perishables are shipped via ground shipping. We also are unable to guarantee any ground shipments no matter the time of the year as temperatures vary across the country.

"We believe that our breads are the best tasting breads available.
Therefore there are no refunds if you simply did not like the product.
As with any items that you have not tried before, please order
a small quantity of the item so that you do not have a large return or have
perishable items that cannot be returned because you do not want or do not like them."

PLACING AND REVIEWING YOUR ORDER—Please take your time and concentrate carefully when placing your order. If you have trouble placing your order, please make sure that your credit card is valid and not expired, that your billing address is accurate and that you have not chosen a PO Box as your delivery address. If you cannot get your order to go through, please give us a call on our toll-free number and we will assist you in placing your order. Please check your order eventhough we have placed it for you for errors or omissions as we cannot be responsible for your order if you have not reviewed it and notified us of any problems with your order.

ADDING TO YOUR ORDER—We can no longer add items to orders that have already been processed and charged to customer credit cards. We will not absorb the credit card processing fees associated with order "add-ons," and cannot delay our shipping day to add small items to already-processed orders. This causes confusion and can result in costly errors.

REVIEW YOUR ORDER BEFORE SUBMITTING—Please review your order before submitting it to make sure that you have ordered everything that you would like to purchase and that you have chosen the correct Shipping Destination and Shipping Method. These are costly errors and your account will be charged accordingly to correct your order.

LEFT BEHINDS (Items Left Out of Your Order)
If we inadvertantly leave an item out of your order, we will either refund the item or we will ship it to you with your next order. Due to rising shipping costs we are unable to ship items that are left out of orders.

RETURNS/REFUNDS/EXCHANGES
We do not offer Returns/Refunds/Exchanges for the following problems caused by the UPS. We use confirmation numbers to track and confirm the receipt of all packages. If we are able to confirm that a package has been delivered using these tracking numbers, we will not be held responsible for missing packages, especially if you have requested that the signature be waived for your shipment.

Perishables (breads, muffins, brownies and other baked goods) are not returnable as they cannot be resold after they leave our facility.

If you need to return an item, please email us within 14 days of the receipt of your order to discuss the problem first. If an item was damaged in shipping due to our packaging or the shipper's handling, we want to know about it! If you are simply disappointed or dissatisfied with a product, we may accept the return, but you will be responsible for the return postage. We cannot refund your purchase price for opened products, perishables (nutrition bars, breads or chocolates), or for products damaged by heat when the shipping/delivery time exceeded one day. Once the returned product has been received and verified back at our store, we will refund your original cost (minus your original shipping fee). Purchases older than 30 days are not returnable.