Midwest Log Home Services

Policies

Pricing

Sales Tax will be collected on all sales within the state of Michigan. Out-of-state customers are responsible to report and pay sales tax to the state where they live.

Orders from first-time customers may take a few moments longer to process. Unfortunately due to the ever-growing numbers of credit card problems these days, we have to limit the size of orders from customers we don't know yet. We also verify that the "ship-to" address of orders from new customers matches the billing address for their credit card. Please forgive the inconvenience. Our caution helps us both in the long run. We will get to know you soon enough!

Shipping

We will ship your order within 24 hours by the best method available.

If any item is temporarily out of stock, we will ship your order (minus what is back-ordered) right away. Back-ordered items will be shipped as soon as the item comes in. We will not charge you for any back-ordered item until it ships.

If you have any questions about shipping or other policies, please call us!

Returns

We want you to be completely satisfied with your purchases from us. Please let us know right away if you have any problems or questions about any products you purchase. You can call us at (800) 993-5647 or email us at info@midwestloghomeservices.com

All Sales At Midwest are Considered “FINAL”.

Customers may return an item for store credit under the following conditions only.
1. Items that have been unopened and unused.

2. Items for return must be in their original containers and complete with all manuals usually provided with those items.

3. Credit for returned goods is a ‘store credit’ only – no cash refunds.

4. We are the final judges of the acceptibility of any return item. We will only accept goods that we judge to be “re-sellable as new”.

GENERAL RETURN POLICIES:

• Sometimes mistakes are made. We apologize for the inconvenience caused by any mistake, and we promise to correct the mistake as quickly as possible. If any item is shipped in error by Midwest, we will pay the freight to have it returned and we will pay the freight charge for shipping the correct item to you.

• Customers are responsible for the shipping of any goods to be returned (except if the item shipped was our error) including the cost of shipping.

• Unused items returned to us within 30 calendar days of our original ship date will be credited less a 30% restocking fee (except special order items) as long as it meets the criteria stated above.

• Special order items cannot be returned.

• Customers who want to return an item must call and ask for authorization to do so. This authorization is called a Returned Goods Authourization number which is assigned by Midwest prior to returning the item. This R.G.A. number must be clearly marked on the outside of the shipping container. Items returned to us without a prior R.G.A. code will be discarded without inspection and no credit will be issued.

• Goods returned with a proper authorization code are subject to inspection upon receipt at Midwest to determine if credit will be issued – based on the criteria established above. If no credit is authorized by Midwest, the item can be returned to the customer at his or her option for normal shipping charges.

Sorry, but freight costs are never refundable.