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If there is one synonym that I would like associated with DMI Collision Center, that would be TRUST. My VISION for DMI is that you deserve a place where you can spoken to in plain easy to be understood English and not in ‘mechanic speak.. You can ask questions and be given Straight Talk answers and feel comfortable asking the same question over and over again until you really do understand what your vehicle needs. Where you’ll given a range of options. Where, if there is an issue, you’ll be told the truth even if it makes DMI Collision Center look bad. You deserve a place where, if you desire , you can check up on your vehicle in person, as well as via camera pics. All this is done to give you a sense that we value you as a client and we want you to take our advice as something coming from a professional expert. We are not saying that we don’t make mistakes. What we’re saying is that we are dedicated toward handling your situation as we would want to be handled, if we were in your shoes. You can take your mind off your vehicle’s issues and rely upon us for Fair, Honest advice and a Fair price …plus be treated with respect and attentiveness. Also when we say that we’re going to do something, we endeavor to live up to that expectation or put 100% in effort to make good on our commitments.
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"I am a little tardy with this thanks. I've been meaning to send a note for a while, but you know how it is when you are busy. At any rate, I just wanted to thank you for the fine job you did on my 2012 Subaru Imprezza Sport in early January. Your service was top notch. Rafael was a pleasure to deal with, the paint match was excellent, and you all treated me right when I went to pick up the car and found a crack in the lower front bumper that had been overlooked. I will certainly contact DMI Collision if there is a next time that I need any autobody repair on any of my vehicles. Thanks again." M. Rushfeldt
"To Whom it May Concern:
This is a letter of recommendation for DMI Collision Center. Car accidents are always upsetting and I was distressed about my car having such extensive damage. When I called my mechanic as to where I should take the car, without hesitation he sent me to DMI. The people at DMI were consummate professionals. Their immaculate office, their courteous staff, and their assertion that they would be able to perfectly repair my car put me at ease the moment I walked in. While my car was there, they called me with status updates and met every time prediction they had given me. When I picked my vehicle up, there were two minor issues that needed attention. DMI couldn't have responded more eagerly to make sure that I was satisfied. Most important of all, upon completion, the work was done to perfection! My car looks brand new. I have the highest regard for the people and quality of work at DMI and would gladly recommend them. Thank you." P. Hamblin
"Being new to the area we had no idea where to take our car after a fender bender, so we picked DMI due to the reviews written on Google from other consumers, and I am glad we did. We had a great experience with DMI. They worked tirelessly with our insurance company and called nearly everyday to give us the update on the progress with the car. The car was repaired better than it looked before the accident and the work is guarantied by DMI. Being a small business owner myself in an area that is full of people new to the area with Military folks coming in and out, we wanted to share our experience to help others in our same position in need of collision repair. DMI is quality service with an excellent staff" D. Margerum
"Excellent work! I had my front bumper assembly replaced on my F350, including a couple of bent brackets. The truck looks great, and they even washed it - it looks better than the day I bought it. Thanks, DMI" B. Garrett
"I can only say that, if I ever need work done on the exterior of my car, I will be taking it to DMI. I had an incredibly wonderful experience ther because JP and his staff went over options, answered questions, kept me informed, treated me with the utmost respect, and made my car look and feel brand new. In addition to the exterior work do[ne], I also had the interior detailed. I FINALLY know where to take my car to get a first rate detail. I could not be happier with the results. I highly recommend DMI and their team of professionals!" L. McCauley
"DMI took awesome care of our 2011 Subaru Outback! It was done fast and looked as good as new! We loved the service and DMI took care of the rental and insurance. I have NEVER had a car repair go this smooth! HIGHLY recommend DMI for any car damage you have." D. Sproul
"Made my 1995 Ford Explorer look like new again after an accident pretty much wiped out the front end. Highly recommended!" C. Corry
"My 1996 subaru needed a bit of tlc for the front bumper and fog lights. When I brought it in everyone at DMI from the receptionist to the mechanics were extremely helpful and welcoming. They kept me up to date on the repairs, and it was rapidly fixed despite having to deal with the insurance procedures. If you have any need for body work, and want both a competent and friendly place to do it, I would definitely recommend DMI." J. Treanton
"I called DMI to see if they had time to fix my 2011 xtera for hail damage. They got estimate from progressive ordered all nessary parts so they werent waiting on parts called me mde an apointment and I showed, I was 15 minutes early to them opening no problem for them opened door gave me a drink got my enterprise rental brought tome and took the keys spent 4 minutes total there. Theycalled me when it was ready stopped in and it went smooth as glass. Which was great since i am in themilitary and dont have time for non sense. Spent 12 minutes total in there body shop and with a drink in my hand, that 12 minutes was nothing. Thanks DMI for everything. I recommend them so much I all ready got 3 people on there way july 13 when we get back from leave!!!" (unsigned)
"Brought my vehicle in for a headlight assembly replacement on a Friday afternoon. They replaced it that day and it looks great! The employees were very friendly and very informative. I almost want to wreck my vehicle so I can have these guys fix it...but I won't. :)" Anonymous
"I have had 2 cars repaired by DMI and they did a great job. The shop is very clean and professional. The employees are very friendly and seem very happy too. This speaks volumes to me about how a business is run. I recommend DMI to all my friends." Google user
"JP along with his wonderful wife and team at DMI always do a fantastic job. They are always wonderful to work with and are always on time, on budget and met complete satisfaction and expectations. We thank all of you." Google user
"I took my 08 Silverado to DMI for hail damage. They gave me a reasonable quote to repair the dents and a new windshield. I dropped it off to get the damage repaired. When I picked up my truck it looked great!! The truck was cleaned up and all the dents were gone and it looked great. They did the repairs in a timely manner and for the price they quoted. I would definitely recommend DMI to a friend. Thanks DMI for making this a painless experience." Anonymous
"Great place! They were friendly and willing to help out. Their interests are yours and not the insurance companies'. They did things right for me and my wife. The shop has got to be the cleanest I have ever seen and I've seen a lot of them. Professionalism, Experience, and Friendliness is their way of doing things! If you want honesty and integrity in a business, this is the right place!" Google user
"I LOVE DMI Collision! Very courteous, friendly and thorough...I would recommend this shop to anyone with auto body concerns. The painter is the best painter that I have seen so far. I have worked in the business when I lived in CA and I can say they are better than the shop I worked for hands down. I will be bringing my other car back for repair. :-). Thanks DMI and Staff!!" Google user
"They were willing to work for me and not for the insurance company. Very friendly. Very good customer service. Car fixed as per specifications. Nicer waiting area for customers, compared to some other places, this was actually awesome. I kept on hearing this noise which was in a part that had been replaced by them and it took multiple trips to their location to fix that noise but then I do realize that these noises can sometimes be tricky. I would recommend this place to anyone." Google user
"We have used DMI Collision Center two times now and are very impressed with JP and his crew. Thank you for the quality of work." Swartz
"We had a great, seamless experience. We were on our way to our Make-A-Wish trip with our son. Imagine how stressful it is to be traveling with a medically fragile child. We didn't have time to deal with a car wreck. We basically dropped it off, he arranged the insurance company to come out, and completed the repairs while we were on our trip. We picked up our perfect car after the trip, cleaned to boot! Thanks DMI. We would recommend you to everyone we know!" The Jackson's
"Excellent body work, like new. Great communication. Professional and excellent customer service. I have seen them twice and they have taken great care of me. I trust them completely. No headaches or excuses. They perform with attention to detail and efficiency." Google user
"Fantastic help! I appreciated the professional manner in which they helped in getting an estimate for damage repair to my CRV. I probably will salvage my car, but I anticipate using them in the future for my other cars." Google user
"The initial welcome in the reception is professional with a clean, comfortable waiting area and pleasant and efficient reception staff. The quote was also quick, professional, well-explained and documented and the lowest one we received. Arrangements to have our vehicle fixed were then smooth overall and JP was more than helpful. We received our vehicle in the allotted time and paid the quoted price. We are also very pleased with the repair and the condition our car was left in. Thank you very much DMI and we have no hesitation in recommending your services either!" Google user
"I have a 10 year old SUV and I had taken it to my mechanic for some front end work. I got it back and they mentioned my frame was cracked. I asked them where I should take it to and they suggested DMI. I called and the person on the phone was very helpful. I was able to schedule an appointment for later that same day and they had an answer for me in about an hour. I had a small crack in the frame and they were able to repair it and get me my SUV back the same day. DMI did a complete frame check, verified there were no other issues on my SUV and repaired my frame issue. The service was excellent and very professional. I would highly recommend DMI to anyone with body or frame repair needs." Anonymous
"Superb workmanship-every detail was perfect. The people are wonderful, too. The best." Google user
"The work done by this shop is second to none. The shop is very clean and professional in every aspect. I particularly like the time that is spent with each person and the way they respect people. I have referred people to this place and they have had a very positive experience by coming here. If you need auto body work, you have to come to this place. They will treat you right and get the work done the way it is needed to be done." Google user
"Our experience with DMI was excellent. A bus crashed into our parked car on a sub-zero winter day. JP and the staff we encountered were friendly, sympathetic and very approachable. Helpful videos on the DMI web site and thorough attention to detail by DMI employees while we were in the shop took the edge off an otherwise frustrating day. JP inspected our car in the frozen weather himself. The car was fixed as scheduled, we received consistent updates and the final product came out great. DMI even managed to round up some matching hubcaps for the one which had been damaged! We have no affiliation w/DMI and take the time to write a review because they earned it. Trust DMI with your business." Google user
"JP at DMI is wonderful to work with! The waiting room is very, very clean, bathrooms are super clean and they have a stocked fridge full of good stuff. The shop was extremely clean and well-maintained. The staff is great to work with and the job is done right the first time and done with a smile. Thank you JP for taking care of our bumper!"
“I’m not sure you could ..” (answering the survey question ‘How can we make things better for you in the future?" S. McDonough
“Thank you.” D. Harp
“Thanks so much for your help& integrity.” T. Horvath
“They were very polite and fast. Everything went very smooth.” P. Pollard
“You went out of your way to accommodate us!” L. Stockard
“Keep up the great customer service!” L. Roe
“Awesome service!! Courteous, amiable, and respectful!!” N. Guzman
“Thanks for all your help.” N. Keebler
“Very well done” J. Whitelaw
“Great job. Good people to work with!” D. Brohn
“Very, very friendly staff. Thanks so much.” H. Shubert
“Don’t go away” S. Numby
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